Age Verification Policy
Effective date: May 27, 2026
NeonFerretGarden.com (the “Site”) is operated by LumenLucky Social Games (“we,” “us”). Access is restricted to adults. We are not directed to children and do not knowingly collect personal information from children under 13 (COPPA).
1) Minimum age requirement
You must be 18 years of age or older, or the legal gambling age in your jurisdiction (whichever is higher), to access or use the Site and any related accounts, games, promotions, or services.
2) Age-gating and verification methods
- Age gate prompts: We may ask you to confirm your date of birth before allowing access to certain areas or features.
- Account verification: We may require verification at sign-up, before granting certain features, when you make purchases, or when we detect risk signals.
- Evidence we may request: Government-issued ID, selfie/liveness check, address confirmation, or other reasonable documentation.
- Third-party providers: We may use identity/age verification vendors to help confirm your age. Results may be used to approve, restrict, or deny access.
If you do not provide requested information or cannot be verified, we may limit features, suspend access, or close the account.
3) What happens if we suspect a minor is using the Site
- We may freeze or restrict the account while we investigate.
- We may request proof of age and/or request that a parent/guardian contact us.
- If we determine the user is underage, we will terminate or permanently suspend the account.
- We may take additional steps to prevent re-registration (e.g., device, email, or other controls, where permitted by law).
4) Enforcement and outcomes
Violations of this policy may result in warning, feature restrictions, temporary suspension, permanent termination, and/or reporting to appropriate authorities when required by law.
Where permitted, we may void or remove access to virtual items, credits, bonuses, or promotions associated with an underage account. Purchases are handled according to our applicable purchase/refund rules and legal obligations.
5) Data handling
Information used for age verification is handled in accordance with our privacy practices and may be shared with verification providers to complete checks. We retain verification records only as long as necessary for compliance, fraud prevention, dispute resolution, and legal obligations.
6) Questions or appeals
If you believe your account was restricted in error, contact us with your account email and any requested documentation.